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Key Responsibilities:

• Planning and Monitoring Responsibilities :
• Track the number of doctors coordinated per month and onboarding completion rate.
• Ensure alignment of onboarding timelines and expert selection with program goals.
• Monitor and report on visit schedule accuracy, confirmation timeliness, and task completion rate.
•  Support planning initiatives for onboarding new specialties or expert consultants.
•  Ensure team training completion and maintain accurate tracking.
• Operational Excellence Process :
•  Ensure Attendance Tracking accuracy, proper documentation, and data entry in systems.
•  Maintain high compliance with SOPs and report any deviations
•  Manage and reduce coordination issue resolution time and follow-up task closure rate.
•  Monitor and ensure high usage of the digital coordination system and proper documentation.
•  Contribute to improving the outpatient consult OR conversion rate through timely coordination.

Requirements:

• Education:
• Relevant Medical Degree
• Experience:
• 1-2 years of experience in healthcare operations or medical coordination.

Job Objective:

• To efficiently coordinate and oversee the operational, administrative, and clinical logistics of the Visiting Doctors Program. This role ensures the timely onboarding, accurate scheduling, and smooth integration of expert consultants while maintaining high standards of process compliance, communication effectiveness, and patient/doctor satisfaction. The senior specialist plays a critical role in enhancing the quality and diversity of clinical services offered through visiting doctors.

. Manage the monthly coordination of assigned visiting doctors, ensuring scheduling accuracy and operational readiness.

. Oversee and ensure timely completion of onboarding processes for new experts.

. Track and ensure visit confirmations, attendance, and follow-ups are accurately completed.

. Monitor system usage and maintain data accuracy in coordination-related records.

. Resolve coordination issues in a timely manner and escalate complex concerns as needed.

. Act as a liaison between doctors, departments, and patients to enhance service delivery.

. Monitor SOP compliance and promote adherence to internal guidelines.

. Collect and report on feedback from doctors and patients to assess satisfaction levels.

. Support the implementation of process improvements and training initiatives.

. Contribute to enhancing the specialty mix and clinical diversity of the visiting doctors’ portfolio.

• Customer Satisfaction Process:
• Maintain a high Doctor Support Satisfaction Score and Patient Feedback on Visit Experience.
•  Track and improve the Communication Effectiveness Score with doctors and stakeholders.
• Contribute to increasing the patient satisfaction score for visiting doctor consults.
• Actively respond to inquiries and concerns raised by doctors and patients, ensuring swift resolutions.
•  Support the clinical teams in creating a seamless visiting doctor experience.
• Innovation process:
•  Participate in identifying and implementing process improvements related to scheduling, communication, and data handling.
•  Support the onboarding of new experts and introduction of new specialties
•  Track and improve the Specialty Mix Index (Clinical Program Diversity).
•  Provide insights and suggestions to enhance operational workflows and improve service quality.

Knowledge, skills, and abilities :

Essential:

. Strong coordination skills.

. Multitasking.

. Excellent communication and stakeholder engagement abilities.

. High attention to detail and system/data accuracy.

. Ability to handle pressure and resolve issues efficiently.

. Time management and organizational skills.

. Proficiency in MS Office and hospital coordination platforms.

. Familiarity with healthcare quality standards and hospital accreditation guidelines.

. Working knowledge of healthcare KPIs and reporting tools.

. Experience with customer service or patient satisfaction initiatives.

Preferable:

. Strong coordination skills.

. Multitasking.

. Excellent communication and stakeholder engagement abilities.

. High attention to detail and system/data accuracy.

. Ability to handle pressure and resolve issues efficiently.

. Time management and organizational skills.

. Proficiency in MS Office and hospital coordination platforms.

. Familiarity with healthcare quality standards and hospital accreditation guidelines.

. Working knowledge of healthcare KPIs and reporting tools.

. Experience with customer service or patient satisfaction initiative.