Delivering services rendered to patients through handling complaints and inquires. responsible for building the internal capacity through strong engagement with staff, physicians and all patient contact parties to improve the patients’ and their families’ experience and ensure patient safety practices support a positive patient experience and best outcomes
Assists in initiating ongoing new activities to keep having healthy environment for patients.
Submits daily & weekly patient experience reports
Sending a welcoming messages to VIP entrance patients. Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up.
Making daily rounds in hospital departments (ICU, CCU, inpatients) to submit and provide a daily round reports which includes patient experience, number of complains and any unresolved complain.
Sending rounds reports with bed numbers and nursing ratio
Handling the DAMA cases.
Assists in collecting data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action.
Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction.
Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either Official or unofficial.
Boost word of mouth by providing best-in class service before, during and after patients stay
Holding customer satisfaction surveys for diverse hospital services.
